Quality Control
At Universal Cleaning Group, our Quality control measures are underpinned by an unwavering commitment to our promise of “Cleaning without Compromise”. This means we prioritise reliability, consistency, clear communication and maintaining high cleaning standards daily.
Our values of Continuous Improvement, Superior Service, Sustainable Practices, and Open-Door Communication serve as the foundation for delivering on these promises. We understand that you may have had such promises from cleaning companies in the past, but our commitment runs deep within our DNA. It is reflected in everything we do, 24/7. We differentiate ourselves through our actions.
The actions that allow us to deliver on our promise and values are our Training, Reporting, Inspections and Company Culture.
These key factors, combined with our genuine commitment to “Cleaning without Compromise,” set us apart and enables us to deliver exceptional cleaning services consistently.
Actions that allow us to deliver on our promises
We prioritise training to ensure our team members have the necessary skills and knowledge. Our comprehensive three-step process begins with site orientation, where new members familiarise themselves with the environment. Next is site training, where Sheno, our experienced trainer, provides hands-on training tailored to your facility. Final step is client feedback for continuous improvement and promptly addressing concerns.
With our training encompassing orientation, site training, customer feedback, and corrective measures, our team are well-prepared to meet your cleaning needs and maintain high standards.
This is an integral part of our process, and we prioritise transparency and timeliness in keeping you informed about the progress and outcomes of our cleaning efforts. To ensure consistent quality, our site inspector will visit your location as per an agreed frequency and conduct a comprehensive audit of the cleaning standards.
We utilise an industry-leading application that is specifically designed to manage quality control processes. Rest assured, we will provide you with a detailed report that outlines any necessary corrective actions that have been set in motion.
Our goal is to provide you with full visibility into the effectiveness of our cleaning services, giving you peace of mind and confidence in the cleanliness of your space.
Our organisational culture promotes a strong sense of responsibility and accountability, fostering a team dedicated to delivering on our promises.
We believe in building strong relationships with our clients, understanding their unique needs, and making a personal investment in their satisfaction.