• Delivering Cleaning Services To Greater Sydney Region.
  • 1300 618 542
  • 8.00 AM - 6.00 PM

About us

About Us

Universal Cleaning Group (UCG) is the brainchild of two friends (Sheno and Philip) who have been in the business of cleaning for two decades. Having worked with different organisations over this time, we discovered a gap in client expectations and service delivery. We started this business because we wanted to bring the human side to cleaning, communicate with clients in a more personalised manner and serve their needs in a way that sustainably and realistically addresses their needs.

We are an ethical business that believes in honest, safe, and sustainable practices. We use safe and eco-friendly products while ensuring that the health of our customers and cleaners is never at risk on the job. We know that cleaning is a never-ending job, so we provide 24/7  support to our customers so they can reach us when they need us the most. 

Our goal is to be a business that treats our customers and cleaners how we want to be treated – respectfully, fairly, and valuably. To make this possible, we pursue continuous improvement, deliver superior service, engage in sustainable practices, operate an open-door communication policy, and remain consistent in upholding our standards.

We specialise in cleaning Offices, Aged care facilities, Childcare care centres, Medical clinics, Warehouses and Schools. 

Our Mission
Our Vision
At UCG, we clean because we understand that clean spaces are important to optimising our customers’ goals for healthy, productive workplaces and homes. Our goal is to deliver full-scale commercial cleaning solutions and customer-centric services that offer exceptional value for our customers and that contribute to their goal of healthier living.
To clean without Compromise; to redefine and continuously raise the standards of commercial cleaning by leveraging a mix of technology, ethical industry practices, and eco-friendly products to deliver a gold-star service.

Our Values

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Continuous Improvement

Our business is driven by a desire to be the best at what we do every day. We achieve this by having a proactive and solutions-focused mindset. We identify opportunities for improvement in every area of our business and challenge ourselves to continue to seek improvement.
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Superior Service

We consciously uphold our promise to deliver service without compromise and strive to adhere to our standards by ensuring all our team members are comprehensively trained, committed to consistency and reliable service delivery– regardless of the size or scale of your business.
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Sustainable Practices

We believe in protecting the earth and the health of our people and our customers. We take great care to use products that support, promote, and improve sustainability in every form.
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Open-door Communication

We believe in receiving constant feedback from our customers, and we are happy to address their concerns as quickly as we receive them because we are a customer-centric business. Our business thrives when we satisfy and exceed our customers' expectations.