About Us
Universal Cleaning Group (UCG) is the brainchild of two friends (Sheno and Philip) who have been in the business of cleaning for two decades. Having worked with different organisations over this time, we discovered a gap in client expectations and service delivery. We started this business because we wanted to bring the human side to cleaning, communicate with clients in a more personalised manner and serve their needs in a way that sustainably and realistically addresses their needs.
We are an ethical business that believes in honest, safe, and sustainable practices. We use safe and eco-friendly products while ensuring that the health of our customers and cleaners is never at risk on the job. We know that cleaning is a never-ending job, so we provide 24/7 support to our customers so they can reach us when they need us the most.
Our goal is to be a business that treats our customers and cleaners how we want to be treated – respectfully, fairly, and valuably. To make this possible, we pursue continuous improvement, deliver superior service, engage in sustainable practices, operate an open-door communication policy, and remain consistent in upholding our standards.
We specialise in cleaning Offices, Aged care facilities, Childcare care centres, Medical clinics, Warehouses and Schools.
Our Values